What does the AI receptionist actually say to a caller?
It answers in your agency's voice, says which agency it is, and takes the details a producer needs: who is calling, what they need to protect, which office they are near and when they can talk. It books the call, sends you a written summary of the conversation, and hands anything that sounds like advice to a licensed person at your agency. You read and approve the script before it goes live, and it is on Proof and Edition.
Does the AI chat widget appear on every page?
On Proof and Edition it sits on the site wherever you want it, most often on the line-of-business pages and the coverage finder. It answers what your agency does, collects quote details and books a producer. It never quotes a premium or confirms eligibility.
Which messaging channels do the AI agents cover?
Site chat, SMS, Facebook Messenger and Instagram direct messages, all answered by the same agent with the same knowledge of your lines, hours and offices. The A2P 10DLC registration that US carriers require for business texting is filed for you, and carrier fees pass through at cost.
What is the difference between a weekly detail update and a revision?
A weekly detail update keeps a fact true: a producer joins or leaves, a carrier appointment changes, holiday hours, a new claims number. Those are unlimited in practice and do not touch your allowance. A revision is a change to the site itself: a new page, a rewritten section, a design change. You get 5 a month of any size, completed within 2 to 5 working days.
Does the coverage finder work for life, health and Medicare?
Yes, and that is exactly why it is built to narrow rather than to quote. It points a visitor at the right product page, collects a request and says a licensed producer will follow up. It never states a premium, an eligibility outcome or a recommendation, which is what keeps it usable in regulated lines.
How many line-of-business pages do we get?
One for every line you actually write, and none for lines you do not. A commercial specialist might have fourteen, a Medicare practice four. Adding one later is a normal revision, so a new program in month nine is not a redesign.
Can we choose which features we use?
The website features are all on every plan, because a site missing half of them is the problem we are solving. The engines are the choice: Draft is the website fully managed, Proof adds the AI Engine, Edition adds the Content Engine. Moving between them takes effect on your next billing date with no second build fee.
Who writes the articles, and can we stop one going out?
Our writers, at 2 a week on Draft and Proof and 3 a week on Edition, each 2,500 to 3,200 words with real sources cited. You choose on the onboarding call whether to approve every piece first. Corrections and removals happen within the week and never count as a revision.
Does the Google Business Profile management cover multiple offices?
On Edition, each office profile is managed and linked to its own office page on the site, so hours, services and posts stay consistent between the profile and the website.
What is not included in any plan?
Buying or managing advertising, licensed insurance advice of any kind, quoting software, and work on a website somebody else built and hosts. We will tell you plainly when what you need is one of those.